Contact Us

Urgent Help

Mon - Fri, 9 AM - 5 PM CT

Call us during normal business hours
for all customer-related questions
including subscription boxes.


After Hours

Nights and Weekends

Submit a support request now for
non-urgent issues or questiions you
have after normal business hours.


After Hours Help

Please fill out the form below


When will I be charged?

Orders are charged in advance on the 15th day of each month for the following month. If you sign up for a subscription box before the 15th day of any month, your credit card will not be charged until the 15th. On the 15th, you will be billed according to the type of box and the payment plan you chose when you signed up.

When will my first box arrive?

Your first subscription box will be shipped on the 10th day of the month following your charge date. For example, if you are billed on October 15th, your first box will be shipped on November 10th. Boxes typically arrive in 3-5 business days after that.